Here in Cali Exotic Shop, our main priority is to satisfy our customers. In this regards, accept returns or exchanges if the package you bought is deformed.

If you receive a defective item, you can contact us at [email protected]  with information of the product and the defect. Photo evidence may be required for verification, we will fully examine it and notify you via e-mail, as soon as we can, whether you are entitled to a refund or a reshipment as a result of the defect. If you are entitled to a reshipment or refund, we will replace the product or refund the purchase price, using the original method of payment.

Note: Shipping is 100% free if we have to reship your package

Shipping Policies – Cali Exotic Shop

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General Information All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment, or with your consent, we will source the product and ship it as soon as it becomes available. Please remember to forward your “receipt” with the order number and the secret answer to the email money transfer so we accept the transfer and ship the product out as soon as possible.

Shipping Location:

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Items offered on our website are only available for delivery and to adults over the age of 18. We ship all packages through UPS,USPS,DHL,FEDEX prepaid delivery service. All orders are vacuum sealed and discreetly packaged.

Shipping Time:

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Average delivery times to most locations are between 1-3 business days, for remote locations 3-5 days depending. So, after product is ship out,  the tracking number will be emailed to the customer. However, the tracking number can be entered on UPS, USPS, DHL, FedEx website and will give information on where the package is and when the estimated delivery time will be.

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be use as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within two business days of the date of your order. Business day mean Monday to Friday, except public holidays. Please note we do not ship on Sunday. Date of delivery may vary due to shipping practices, delivery location, method of delivery, and the items ordered. Products can be also be deliver in separate shipments.

Shipping Instructions:

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We ship all our products in airtight, smell-proof, Double vacuum-sealed bags. Your order will arrive in a discreet, unmarked UPS, USPS, DHL, FedEx package. Your real address and name must be on the package to ensure proper delivery.

Shipping to major centers 1-3 days, and rural locations 3-5 days. *Times may vary depending on UPS, USPS, DHL, FedEx Post Damaged or Lost Items in Transport: If there is any damage to the packaging on delivery, contact us immediately at [email protected]