We are committed to providing the highest quality products and customer service and are responsible for delivering orders to our customers. We offer a 30-day money back guarantee to all our valued customers. However, due to the nature of the products, which are controlled medicines in many countries, certain guidelines must be followed. Items purchased from us can be returned under the following conditions:

Wrong item received:

If the delivery is incorrect for any reason, e.g.If an item was left out of your order or you received the wrong item, we will automatically exchange or refund your order at your request. If you wish to receive a refund, you must notify us immediately and must not open any packaging. We will then ask you to return the goods and when you arrive at our office we will refund your money using the original payment method.

Items faulty upon delivery:

If your items are faulty upon delivery, please notify us immediately using the contact form or email. Items must be returned in the original packaging with all documentation or accessories.If we can determine the defect, we will send a replacement product on the same day. We can also issue a full refund upon request and your payment will be returned to your original payment method. We will analyze the returned goods and resend the item to you if they are found to be non-defective. You bear the costs for the return.

Transport damage:
If an item has been damaged during transport, please notify us immediately upon receipt of the goods. Items must be returned in the original packaging, along with accessories and documents.Once we receive your order in our database, we will issue you a replacement product or refund you for the full value of your order via your original payment method.

If you change your mind:

If you have simply changed your mind about an item you have ordered and would like to return it to us, you can return it to us in accordance with the Distance Selling Regulations or notify us within the first 7 days of purchase or from receipt of the goods. Products must not be opened, used or tested and must be returned in exactly the same form in which you received/sent them from us. Once we receive your product, we will issue you a full refund to your original payment method.

Packages opened on arrival:

If your package arrives opened or torn for any reason, please return the products if you are not satisfied.We will again offer you a replacement product or a refund via your original payment method, whichever you prefer.

Shipping Policies – Cali Exotic Shop

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General Information All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment, or with your consent, we will source the product and ship it as soon as it becomes available. Please remember to forward your “receipt” with the order number and the secret answer to the email money transfer so we accept the transfer and ship the product out as soon as possible.

Shipping Location:

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Items offered on our website are only available for delivery and to adults over the age of 18. We ship all packages through UPS,USPS,DHL,FEDEX prepaid delivery service. All orders are vacuum sealed and discreetly packaged.

Shipping Time:

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Average delivery times to most locations are between 1-3 business days, for remote locations 3-5 days depending. So, after product is ship out,  the tracking number will be emailed to the customer. However, the tracking number can be entered on UPS, USPS, DHL, FedEx website and will give information on where the package is and when the estimated delivery time will be.

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be use as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within two business days of the date of your order. Business day mean Monday to Friday, except public holidays. Please note we do not ship on Sunday. Date of delivery may vary due to shipping practices, delivery location, method of delivery, and the items ordered. Products can be also be deliver in separate shipments.

Shipping Instructions:

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We ship all our products in airtight, smell-proof, Double vacuum-sealed bags. Your order will arrive in a discreet, unmarked UPS, USPS, DHL, FedEx package. Your real address and name must be on the package to ensure proper delivery.

Shipping to major centers 1-3 days, and rural locations 3-5 days. *Times may vary depending on UPS, USPS, DHL, FedEx Post Damaged or Lost Items in Transport: If there is any damage to the packaging on delivery, contact us immediately at [email protected]